01
Never lose the lead
Turn missed calls into warm conversations with instant, intelligent follow-up.
Built exclusively for fireplace retailers
Run the business
behind the fire.
HearthOS brings every lead, estimate, appointment, technician, message, and five-star follow-up into one beautifully simple command center.
01
MISSED CALL RECOVERYTurn every missed call into an opportunity.
Lead capturedVisit scheduledEstimate approvedCrew dispatchedReview requested
THE WHOLE OPERATION, ONE PLACELess chasing.
Less chasing.
More creating.
Fireplace businesses have been forced to stitch together generic tools that were never built for the way they work.
HearthOS replaces the patchwork with one calm, connected system—from the first ring to the final review.
02
Estimate beautifully
Build polished, visual estimates that customers can review, sign, and approve from anywhere.
03
Dispatch with clarity
Give the office and field one live view of schedules, customers, jobs, notes, and photos.
04
Stay remembered
Automate thoughtful reminders, on-my-way texts, and review requests without sounding robotic.
ONE CONNECTED CUSTOMER JOURNEYFrom “hello” to
From “hello” to
five stars.
Every handoff is captured. Every teammate stays informed. Every customer feels remembered.
See what’s coming01Lead capturedHermes responds instantly
02Visit scheduledThe right time, every time
03Estimate approvedBeautiful. Clear. Signed.
04Crew dispatchedEveryone knows what’s next
05Review requestedEarned automatically
MEET HERMESPresent when needed.
Present when needed.
Invisible when not.
Your quiet operating partner follows up, fills gaps, and keeps work moving—while every customer interaction still feels unmistakably human.
✓ Your voice✓ Your approval✓ Your relationships
BUILT FOR A SERIOUS OPERATIONPrivate by company.
Private by company.
Ready to grow.
Each fireplace business gets its own protected workspace, locations, users, roles, and operating settings. Owners stay in control while the team gets the tools needed for the work in front of them.
Owner-controlled
Business settings, locations, permissions, defaults, and automations remain in the owner’s hands.
Built for multiple locations
Organize stores, service areas, schedules, teams, and customer activity without mixing companies together.
Human-guided launch
Early stores are onboarded personally so the product can be configured carefully and improved from real use.
COMMON QUESTIONSBefore you join
Before you join
the founding group.
Who is HearthOS built for?+
HearthOS is being designed specifically for fireplace retailers, service companies, showrooms, installers, and multi-location fireplace businesses.
Is HearthOS available today?+
HearthOS is currently in private preview. We are preparing a small founding group of pilot businesses before opening broader access.
What will it replace?+
The goal is to connect lead handling, customers, estimates, scheduling, dispatch, communication, reviews, mapping, team time, and business settings in one system.
Will it connect with QuickBooks and messaging providers?+
QuickBooks, text messaging, email, maps, and payment connections are part of the integration plan. Each connection will be activated deliberately as the production platform is readied.
Can a company have multiple locations and users?+
Yes. HearthOS is structured around private company workspaces with locations, role-based team access, and owner controls.
How do I get early access?+
Join the waitlist and tell us about your company. Pilot invitations will be sent in small groups so onboarding and support stay personal.
EARLY ACCESSHelp shape the future of
Help shape the future of
fireplace retail.
Join a small group of forward-thinking fireplace businesses getting the first look at HearthOS.
01
Priority accessBe first in line as new stores are invited.
02
Founder-level influenceHelp us build the workflows your business needs.