Clear terms for working together.

1. Agreement and business use

By visiting the website, creating an account, connecting a third-party service, submitting an early-access request, or using the Services, you agree to these Terms and our Privacy Policy. If you use HearthOS for a company, you represent that you are authorized to accept these Terms for that company. The Services are intended for businesses and authorized business users who are at least 18 years old.

2. The HearthOS service

HearthOS helps fireplace retailers and service businesses manage customer relationships, calls, texts, email, scheduling, dispatch, time records, estimates, invoices, payments, products, reporting, automations, and connected services. Features may vary by plan, pilot stage, location, or integration. Early-access descriptions and previews may include capabilities still being tested or refined and are not promises of a particular release date or continued availability.

Joining the founding group expresses interest in research, previews, and possible early access. It does not guarantee acceptance, timing, pricing, features, or availability. A pilot, paid subscription, order form, or other written agreement may include additional terms; if those terms conflict with these Terms, the more specific written terms control.

3. Accounts and authorized users

You must provide accurate account and business information, keep login credentials confidential, and promptly notify us of suspected unauthorized access. Your organization’s account owner or administrator may invite users, set permissions, access organization data, and control connected services. You are responsible for your authorized users and for activity performed through your account, except to the extent caused by our breach of these Terms.

4. Your data and instructions

You and your customers retain ownership of information, records, files, messages, product data, estimates, invoices, and other content submitted to or synchronized with HearthOS (“Customer Data”). You grant us a limited right to host, copy, transmit, transform, display, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Services; comply with your instructions; and meet legal obligations.

You are responsible for the accuracy and legality of Customer Data, obtaining required permissions from customers and workers, maintaining appropriate records, and configuring workflows before relying on them. HearthOS is not a system of record for legal, tax, payroll, accounting, safety, or regulatory compliance unless a separate written agreement expressly says otherwise.

5. QuickBooks and other connected services

When you connect QuickBooks Online or another third-party service, you authorize HearthOS to access and exchange the information you select or that is reasonably required for enabled features. Depending on your settings, this may include company details, customers, products and services, estimates, invoices, and payment status. HearthOS may create or update records in either system when you initiate a sync or enable automatic synchronization.

You remain responsible for reviewing synchronized records, resolving duplicates or conflicts, selecting what should be invoiced, and confirming tax, pricing, payment, and accounting treatment. Third-party services are governed by their own terms and privacy policies and may change, limit, suspend, or discontinue access. We are not responsible for third-party services or for errors originating in their data or systems. You may disconnect an integration through HearthOS or the third-party provider; disconnection stops future access but does not automatically remove information already synchronized into either system.

QuickBooks is a trademark and service of Intuit Inc. HearthOS is independently operated and is not endorsed by or affiliated with Intuit except through authorized integration access.

6. Communications, automations, and AI

The Services may send or help you send calls, texts, emails, appointment notices, review requests, estimates, invoices, and automated responses. You are responsible for message content, recipients, timing, consent, opt-out handling, and compliance with applicable telemarketing, texting, email, recording, and privacy laws. You must not use the Services to send unlawful, deceptive, abusive, or unsolicited communications.

Automated and AI-assisted features may produce incomplete, inaccurate, or inappropriate results. You must review important outputs and customer-facing actions. HearthOS does not provide legal, tax, accounting, payroll, employment, or other professional advice, and automated output should not replace qualified professional judgment.

If you separately check the SMS consent box on our website and provide a mobile number, you agree to receive recurring automated or manually sent texts from the HearthOS founding team about your request, pilot invitations, and product updates. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages.

7. Fees and subscriptions

Pricing, billing cycles, usage limits, renewal, cancellation, and refunds will be shown when you select a paid plan or in an applicable order form. Unless the applicable plan says otherwise, fees are due in advance and are nonrefundable except where required by law. We will provide reasonable notice of material pricing changes before they apply to a renewal. Taxes are your responsibility except for taxes on our income.

8. Acceptable use

You may not use the Services to violate law or another person’s rights; access accounts or data without authorization; distribute malware; probe or disrupt security; overload the Services; misrepresent identity or affiliation; send spam or unlawful communications; scrape or resell the Services; reverse engineer the Services except where law expressly permits it; or use HearthOS to develop a competing product through unauthorized access. We may investigate misuse and suspend access when reasonably necessary to protect users, data, or the Services.

9. Ownership and feedback

HearthOS and its licensors own the Services, software, design, branding, documentation, and other materials, excluding Customer Data. Subject to these Terms, we grant you a limited, nonexclusive, nontransferable right to use the Services for your internal business operations during your authorized access. If you provide suggestions or feedback, you permit us to use it without restriction or payment, but we will not identify you publicly without permission.

10. Security, availability, and changes

We use reasonable administrative, technical, and organizational safeguards designed to protect the Services and Customer Data. No system is completely secure or uninterrupted. You should maintain appropriate backups and business-continuity procedures. We may change features, integrations, or limits to improve or secure the Services, comply with law, or respond to third-party changes.

11. Suspension and termination

You may stop using the Services and disconnect integrations at any time. We may suspend or terminate access for material breach, nonpayment, security risk, unlawful activity, or harm to the Services or others. Where practical, we will provide notice and an opportunity to cure. After termination, your license ends. We may retain or delete Customer Data as described in the Privacy Policy, applicable plan, or law. You should export records you need before closing an account.

12. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, noninfringement, and any warranty that the Services will be uninterrupted, error-free, or meet every business requirement. We do not guarantee the accuracy of third-party data, automated output, delivery of communications, payment collection, customer response, or business results. Rights that cannot legally be disclaimed remain in effect.

13. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, arising from the Services. HearthOS’s total liability arising from the Services will not exceed the greater of one hundred U.S. dollars (US $100) or the fees you paid to HearthOS for the Services during the twelve months before the event giving rise to the claim. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

14. Indemnification

You will defend and indemnify HearthOS and its personnel from third-party claims, damages, and reasonable costs arising from your Customer Data, your communications or automations, your violation of law or these Terms, or your users’ misuse of the Services. We will promptly notify you of a covered claim and reasonably cooperate. You may not settle a claim in a way that admits fault or imposes obligations on us without our written consent.

15. Governing law and disputes

These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law rules. The state and federal courts located in Benton County, Arkansas will have exclusive jurisdiction over disputes, and each party consents to that venue. Before filing a claim, the parties will make a good-faith effort for at least 30 days to resolve it informally. Either party may seek urgent injunctive relief when necessary to protect data, security, or intellectual property.

16. General terms

Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our consent, except in connection with a merger or sale of substantially all relevant assets; we may assign them as part of a reorganization, financing, merger, acquisition, or asset transfer. If a provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver. These Terms and any applicable order form are the entire agreement about the Services.

17. Changes and contact

We may update these Terms as the Services evolve. We will post the new effective date and provide additional notice when required by law or when a change materially affects existing paid users. Continued use after the effective date means you accept the revised Terms.

Questions may be sent to casey@merakicreationsdesign.com or submitted through the form on the homepage.